FAQ

MyPriceLink delivers Genuine GM Collision part suggested list prices at the time an estimate is written via a real-time, online pricing engine. Monthly price files will still be issued including all Genuine GM Parts; collision parts will be shown with a $0 list and trade price, non-collision parts will continue to show price as usual. As of December 1, 2015, MyPriceLink will be the only source to obtain GM collision part list price.

The primary winner here is the vehicle owner whose vehicle will be repaired with more Genuine GM parts – something they deserve.   So shops and Insurers will get more GM Parts (helping with cycle time), and Dealers will see increased sales opportunities.

OEC currently manages over 17 OE parts programs for 9  automakers in the US – soon a couple more.  All are very interested in the success of this approach as they see this as either a complement and/or replacement of their current parts strategy.  Many have expressed interest.

MyPriceLink went on December 1, 2015.  List and Trade prices for GM collision parts in all systems using GM’s price tape will read $0 unless the system is integrated with OEConnection.

No. Right now, MyPriceLink is only available to the collision industry in the United States.

Insurance companies and independent adjusters using CollisionLink Insurance can view training and help documentation in the OEConnection Support Center, which is available using the link at the top right of CollisionLink Insurance.

Training documentation for your CES would be provided by your CES provider.

Shops and Fleets using CollisionLink Shop can view training and help documentation in the OEConnection Support Center, which is available using the link at the top right of CollisionLink Shop.

Training documentation for your CES would be provided by your CES provider.

A shop can use their Collision Estimating System to create estimates with GM Collision Part Pricing if the CES is integrated with MyPriceLink. If a shop uses a system that is not integrated, the shop can use CollisionLink Shop to view MyPriceLink prices either by having their estimates imported or by using the MyPriceLink Price Look-up Tool. If a shop does not want to use CollisionLink, the shop will need to contact their dealership for pricing.

Dealers have two methods to view a historical MyPriceLink List Price:
a. Through their CollisionLink order
b. Through a MyPriceLink Historical Quote Details tool which allows a dealer to see quoted List Prices for a given VIN or Quote ID/Estimate ID

No. General Motors is not selling parts directly to your customers. We are continuing to provide your customers with a list price, as we always have, but with a new tool to provide real-time pricing. The buy-sell relationship remains between you and your customers.

Yes. MyPriceLink provides a suggested list price only. Your business relationships with your customers remain between you and them.

If you already use the OEConnection CollisionLink® solution to process your collision parts orders, the real-time MyPriceLink pricing will automatically replace the OE List price that shows today.

If you are not a CollisionLink subscriber or get inquiries and orders outside of CollisionLink, you will now use the MyPriceLink tab within the OEConnection portal to look up pricing based on information entered for each pricing request.

Because Bump funds were increased in 2015, and funds are calculated based on historical collision part purchases and usage of the prior month’s Bump funds, it is unlikely that you will run out of Bump funds. If you do notice a shortage, please contact your GM rep.

Starting with the launch of MyPriceLink, Bump will no longer handle reimbursements and funds tracking separately by the repair payer type (self-pay, insurance company, and fleet). If previous Bump Fleet / Customer Pay claims did not have sufficient funds, they will be paid out month by month until the reimbursements are all paid out.

If you already use any OEC solution, you are all set. OEC will automatically update your login to display new tools in a MyPriceLink tab.

If you do not currently use an OEC solution, you will need to complete a simple registration process before you can take advantage of this free solution. Click here to create a company account with a username and password to access the OEC Dealer Portal which will have your MyPriceLink Tools.

Dealers can access MyPriceLink training—including videos, FAQs, and step-by-step walkthroughs–within the OEC Support Center, which is available using the link at the top right of any screen in the OEC Portal.

Price tapes now use Price Tape Position 85 (AKA Selective Source Indicator) to flag a MyPriceLink part:

  • “B” indicates the part is a Truckload Fascia/Grille Part, MyPriceLink Part
  • “M” indicates the part is a Competitive Collision Part, MyPriceLink Part
    • Radiators are not included as a MyPriceLink Part but they can be competitive Collision Parts
  • “W” MyPriceLink parts not already identified by other indicators

Dealers can use the OEConnection Portal to get the current pricing for a part in one of three ways:

1
Collision orders that come through CollisionLink* will have MyPriceLink prices, the ability to respond to shops, and the ability to export** information to DMS to create an invoice and submit for reimbursement.
2
Orders outside of CollisionLink, use the MyPriceLink Historical Quote Search to find the right quote, view the details, export** information for your DMS to create an invoice, and submit for reimbursement.
3
If a quote request is from a DIY’er or someone asking for a real-time quote, use the MyPriceLink Price Look up Tool to generate a quote. From there you can also export** information for your DMS to create an invoice and submit for reimbursement.

*Available with a CollisionLink or CollisionLink Plus subscription.

**DMS invoice integration available through a CollisionLink Plus subscription. DMS providers integrating with OEConnection are listed below.

If you are not a CollisionLink subscriber or get inquiries and orders outside of CollisionLink, you will use the MyPriceLink tab within the OEConnection portal to look up quotes or pricing for all Genuine GM Collision Parts.

If you do not currently use an OEConnection solution, you will need to complete a simple registration process before you can take advantage of this free solution. Click here to create a company account with a username and password to access the OEC Dealer Portal which will have your MyPriceLink Tools.

Please visit www.OEConnection.com/CL. To enroll, please contact the OEC sales team at 888-776-5792, ext. 3.

To enroll, please contact the OEC sales team at 888-776-5792, ext. 3.

Your DMS provider needs to have integrated with OEConnection. Once that occurs, if you have a CollisionLink Plus subscription, you will have the ability to export your quote/order information from the MyPriceLink and CollisionLink tools, so your DMS can easily create an invoice with that information. Additionally, your DMS will send relevant information back to MyPriceLink and CollisionLink, so you have less information to key in to submit for reimbursement.

Find the most up-to-date information on DMS integration here.

If your DMS is not integrated, MyPriceLink prices will need to be transferred into your DMS manually to create invoices. Step-by-step instructions for this process will be provided by each DMS prior to the launch of MyPriceLink.

Get the most up-to-date list of DMS systems that are integrated here.

Each GM dealer determines the Sell Price of a part to their customers.  Sell Price is often based on a percentage discount off of List Price for collision shops, so GM understands the importance of providing tools for dealers to know what the quoted MyPriceLink List prices were.  Dealers have two methods to view a historical MyPriceLink List Price:
a. Through their CollisionLink order
b. Through a MyPriceLink Historical Quote Details tool which allows a dealer to see quoted List Prices for a given VIN, Quote ID or Estimate

It will be at the discretion of each dealer to honor the historical MyPriceLink Suggested List Prices. GM does not determine Sell Price nor guarantee a historical list price will be honored by dealers.

The Quote ID or Estimate ID is a unique number that associates quoted MyPriceLink List Prices for a given estimate, so that dealers fulfilling collision parts orders can easily look up historical MyPriceLink List Prices related to a specific order.  This is only needed for orders not sent through CollisionLink since CollisionLink orders are integrated with MyPriceLink.

MyPriceLink enables real-time pricing up front in the estimate that is based on current market dynamics versus traditional static monthly price tapes.

CollisionLink Insurance is a free, web-based application that enables insurers and independent adjusters to look up MyPriceLink suggested list pricing outside of your estimating system.

Only an administrator should register. The administrator will then add users. If you feel that you should be added as a user, and have not been, please contact your administrator.

Yes. There is a MyPriceLink Price Look-up Tool that is accessible in the following applications:
1. OEC Dealer Portal’s MyPriceLink tools – available for GM dealers
2. CollisionLinkShop.com – available for collision shops and fleets
3. CollisionLinkInsurance.com – available for insurance companies and independent adjusters

MyPriceLink quotes do not have an expiration date. However, dealerships will only be able to view MyPriceLink historical quotes up to 120 days after the quote was generated.

No. GM does not guarantee any pricing. It is at the discretion of each dealer whether they honor historical MyPriceLink Suggested List Prices or request new, updated quotes.

Many applications such as eCommerce solutions integrate with Collision Estimating Systems directly or use exported estimate files. If your CES is integrated with MyPriceLink, your CES will have OE pricing for your estimates, so your other applications using those estimates will work as they have before MyPriceLink was launched.

Dealers:
· DMS: Contact your DMS provider
· CollisionLink or MyPriceLink tools: Use the OEC Support Center. OEC has a comprehensive Support Center built right into every solution. You can access it from any screen, any time when you’re looking for answers to all your training, support, and troubleshooting questions
· Other non-technical questions: GM DBC or your GM rep

Shops and Fleets:
· Collision Estimating System: Contact your CES provider
· CollisionLink Shop: Use the OEC Support Center. OEC has a comprehensive Support Center built right into every solution. You can access it from any screen, any time when you’re looking for answers to all your training, support, and troubleshooting questions

Insurance Companies and Independent Adjusters
· Collision Estimating System: Contact your CES provider
· CollisionLink Insurance: Use the OEC Support Center. OEC has a comprehensive Support Center built right into every solution. You can access it from any screen, any time when you’re looking for answers to all your training, support, and troubleshooting questions

When MyPriceLink enters Hard Launch, all Dealer Management Systems will reflect $0 for List and Trade on GM Collision
Parts. These prices will be delivered live through MyPriceLink and CollisionLink. There is also a feature to have invoice
integration with participating Dealer Management Systems.

Collision Estimating Systems (CES) went live with MyPriceLink December 1, 2015, and now that major DMS providers are
completing their integrations, GM is initiating Hard Launch August 1, 2016.
For a current list of DMS integrated with MyPriceLink, visit MyPriceLink.com/DMS.

If their DMS has completed MyPriceLink invoice integration, dealers can contact them about going live. Dealers can visit
MyPriceLink.com/DMS to see which DMS systems are integrated, or check with their DMS provider. Some DMS have
already entered Hard Launch.

DMS invoice integration is available via a CollisionLink Plus subscription for participating DMS. With the benefit of a
CollisionLink Plus subscription, dealers can export information from MyPriceLink and CollisionLink screens to more
quickly create invoices in their DMS.
Please contact OEConnection Sales at 888-776-5792, ext. 3 to enroll in CollisionLink Plus.
Visit mypricelink.com/dms to view a list of participating DMS providers.

DMS invoice integration is available as part of a CollisionLink Plus subscription.

Some DMSs are charging for MyPriceLink integration while others are not. Dealers can contact their DMS to make sure
they have the integration available and to find out if there are any associated fees.

If a dealer’s DMS is not integrated, MyPriceLink prices will need to be entered into their DMS manually to create
invoices. Information on how to obtain step-by-step instructions for each DMS are available at
http://mypricelink.com/dms.