MyPriceLink

FAQ

What are the benefits to each stakeholder – shops, insurers, dealers, and vehicle owners?

The primary winner here is the vehicle owner whose vehicle will be repaired with more genuine OEM parts – something they deserve. So shops and Insurers will get more OEM parts (helping with cycle time), and dealers will see increased sales opportunities.

When does this start?

MyPriceLink went live on December 1, 2015 for GM. List and Trade prices for GM collision parts in all systems using GM’s price tape read $0 unless the system is integrated with OEConnection.

Where can I go for training and support? (Insurance)

Insurance companies and independent adjusters using CollisionLink Insurance can view training and help documentation in the OEConnection Support Center, which is available using the link at the top right of CollisionLink Insurance.

Training documentation for your CES would be provided by your CES provider.

Where can I go for training and support? (Shop/Fleet)

Shops and Fleets using CollisionLink Shop can view training and help documentation in the OEConnection Support Center, which is available using the link at the top right of CollisionLink Shop.

Training documentation for your CES would be provided by your CES provider.

How will my shop customers get OEM pricing?

A shop can use their Collision Estimating System to create estimates with participating OEM collision part pricing if the CES is integrated with MyPriceLink. If a shop uses a system that is not integrated, the shop can use CollisionLink Shop to view MyPriceLink prices either by having their estimates imported or by using the MyPriceLink Price Look-up Tool. If a shop does not want to use CollisionLink, the shop will need to contact their dealership for pricing.

How will I know that the List price provided by a shop is valid?

Dealers have two methods to view a historical MyPriceLink List Price:

  1. Through their CollisionLink order
  2. Through a MyPriceLink Historical Quote Details tool which allows a dealer to see quoted List Prices for a given VIN or Quote ID/Estimate ID

Does this mean OEMs are now selling to my customers?

No. OEMs not selling parts directly to your customers. We are continuing to provide your customers with a list price, as we always have, but with a new tool to provide real-time pricing. The buy-sell relationship remains between you and your customers.

Can I still provide a discount to collision repairers? To the public in general?

Yes. MyPriceLink provides a suggested list price only. Your business relationships with your customers remain between you and them.

Where will I go to get list prices on collision parts?

If you already use the OEConnection CollisionLink® solution to process your collision parts orders, the real-time MyPriceLink pricing will automatically replace the OE List price that shows today.

If you are not a CollisionLink subscriber or get inquiries and orders outside of CollisionLink, you will now use the MyPriceLink tab within the OEConnection portal to look up pricing based on information entered for each pricing request.

What if I run out of Bump funds?

Because Bump funds were increased in 2015, and funds are calculated based on historical collision part purchases and usage of the prior month’s Bump funds, it is unlikely that you will run out of Bump funds. If you do notice a shortage, please contact your GM rep.

Starting with the launch of MyPriceLink, Bump will no longer handle reimbursements and funds tracking separately by the repair payer type (self-pay, insurance company, and fleet). If previous Bump Fleet / Customer Pay claims did not have sufficient funds, they will be paid out month by month until the reimbursements are all paid out.

How do I get started? (Dealers)

If you already use any OEC solution, you are all set. OEC will automatically update your login to display new tools in a MyPriceLink tab.

If you do not currently use an OEC solution, you will need to complete a simple registration process before you can take advantage of this free solution. Click here to create a company account with a username and password to access the OEC Dealer Portal which will have your MyPriceLink Tools.

Where can I go for training and support? (Dealers)

Dealers can access MyPriceLink training—including videos, FAQs, and step-by-step walkthroughs–within the OEC Support Center, which is available using the link at the top right of any screen in the OEC Portal.

What if I am not an OEC customer? (Dealer)

If you do not currently use an OEConnection solution, you will need to complete a simple registration process before you can take advantage of this free solution. Click here to create a company account with a username and password to access the OEC Dealer Portal which will have your MyPriceLink Tools.

How can I get DMS invoice integration?

Your DMS provider needs to integrate with OEC. Once that occurs, if you have a CollisionLink Plus subscription, you have the ability to export your quote/order information from the MyPriceLink and CollisionLink tools, so your DMS can easily create an invoice with that information. Additionally, your DMS will send relevant information back to MyPriceLink and CollisionLink, so you have less information to key in to submit for reimbursement.

Find the most up-to-date information on DMS integration here.

Which Dealer Management Systems are integrated with OEConnection?

Get the most up-to-date list of DMS systems that are integrated here.

Why is the Quote ID or Estimate ID on an estimate important?

The Quote ID or Estimate ID is a unique number that associates quoted MyPriceLink List Prices for a given estimate, so that dealers fulfilling collision parts orders can easily look up historical MyPriceLink List Prices related to a specific order. This is only needed for orders not sent through CollisionLink since CollisionLink orders are integrated with MyPriceLink.

Who do I call if I have a question?

Dealers:

  • DMS: Contact your DMS provider
  • CollisionLink or MyPriceLink tools: Use the OEC Support Center. OEC has a comprehensive Support Center built right into every solution. You can access it from any screen, any time when you’re looking for answers to all your training, support, and troubleshooting questions
  • Other non-technical questions: Contact your OEM rep

Shops and Fleets:

  • Collision Estimating System: Contact your CES provider
  • CollisionLink Shop: Use the OEC Support Center. OEC has a comprehensive Support Center built right into every solution. You can access it from any screen, any time when you’re looking for answers to all your training, support, and troubleshooting questions

Insurance Companies and Independent Adjusters

  • Collision Estimating System: Contact your CES provider
  • CollisionLink Insurance: Use the OEC Support Center. OEC has a comprehensive Support Center built right into every solution. You can access it from any screen, any time when you’re looking for answers to all your training, support, and troubleshooting questions

How do dealers get DMS invoice integration?

DMS invoice integration is available via a CollisionLink Plus subscription for participating DMS. With the benefit of a CollisionLink Plus subscription, dealers can export information from MyPriceLink and CollisionLink screens to more quickly create invoices in their DMS.

Please contact OEC Sales at 888-776-5792, ext. 3 to enroll in CollisionLink Plus.

Visit mypricelink.com/dms to view a list of participating DMS providers.

Is OEC charging dealers for the DMS invoice integration?

DMS invoice integration is available as part of a CollisionLink Plus subscription.

Are DMS systems charging for invoice integration?

Some DMSs are charging for MyPriceLink integration while others are not. Dealers can contact their DMS to make sure they have the integration available and to find out if there are any associated fees.

What can dealers do if their DMS hasn’t integrated?

If a dealer’s DMS is not integrated, MyPriceLink prices will need to be entered into their DMS manually to create invoices. Information on how to obtain step-by-step instructions for each DMS are available at http://mypricelink.com/dms.