MyPriceLink

FAQ

How do I get started? (Dealers)

If you already use any OEC solution, you are all set. OEC will automatically update your login to display new tools in a MyPriceLink tab.

If you do not currently use an OEC solution, you will need to complete a simple registration process before you can take advantage of this free solution. Click here to create a company account with a username and password to access the OEC Dealer Portal which will have your MyPriceLink Tools

Where can I get MyPriceLink training and support?

Dealers can access MyPriceLink training in the following locations:

  • Workflow videos in the Learning Center of MyPriceLink in OEC
  • Knowledgebase articles in OEC Help Center when in MyPriceLink through the OEC portal
  • Step-by-step walkthroughs using “Show Me How” in MyPriceLink in the OEC portal

Please contact your DMS to request MyPriceLink integration, their setup and workflow instructions.

OEC Customer Support may be reached by:

Chat: from within the Support Center
Email: Support@OEConnection.com
Phone: 888-776-5792, ext. 2

Shops and Fleets using CollisionLink Shop can view training and help documentation in the OEC Help Center, which is available using the link at the top right of CollisionLink Shop.

Training documentation for your CES would be provided by your CES provider.

Where will I go to get list prices on collision parts? (Dealers)

If you already use the OEC CollisionLink® solution to process your collision parts orders, MyPriceLink pricing will automatically appear.

For inquiries and orders outside of CollisionLink®, you may be able to get MPL List Prices directly in your DMS. For a listing of DMS providers that have implemented integration with MyPriceLink, click here then select the OEM.

If you are not a CollisionLink® subscriber or get inquiries and orders outside of CollisionLink®, use the MyPriceLink tools within OEC.

How will my shop customers get OEM pricing?

All major Collision Estimating Systems (CES) are integrated with MyPriceLink and will automatically display list prices based on the information provided in the estimate and the OEM’s pricing strategy at the time the estimate is created.

If a shop uses a system that is not integrated, they can use CollisionLink Shop to view MyPriceLink prices either by having their estimates imported or by using the MyPriceLink Price Look-up Tool. If a shop does not want to use CollisionLink, the shop will need to contact their dealership for pricing.

How will I know that the list price provided by a shop is valid?

Dealers have three methods to validate MyPriceLink List Prices from a shop’s estimate:

  1. Through their CollisionLink order
  2. Through the MyPriceLink Quote Search tool in the OEC portal using a VIN or Quote ID provided on the estimate.
  3. By selecting an MPL quote in the DMS system (for participating DMS providers only). To see a listing of DMS providers that have integrated with MyPriceLink, click here and then select the OEM.


Does this mean OEMs are now selling to my customers?

No. OEMs are not selling parts directly to your customers. We are continuing to provide your customers with a list price, as we always have, but with a new tool to provide real-time pricing. The buy-sell relationship remains between you and your customers.

Can I still provide a discount to collision repairers? To the public in general?

Yes. MyPriceLink provides a manufacturer suggested list price only. Your business relationships with your customers remain between you and them.

What if I am not an OEC customer?

If you do not currently use an OEC solution, you will need to complete a simple registration process before you can take advantage of this free solution. Click here to create a company account with a username and password to access the OEC Dealer Portal where you will find MyPriceLink tools.

How can I get MPL integration with my DMS?

A CollisionLink subscription is required for all MPL integrations. Request to be setup for MPL integration with your DMS (a fee may apply). Once complete, you will be able to get MPL pricing directly in your DMS. You are also able to export your quote/order information from the MyPriceLink and CollisionLink tools to easily import the quote into your DMS to finish processing.

Please note, functionality may vary based on DMS. To find the most up-to-date information on systems that are integrated for OEMs using MyPriceLink, click here and select the OEM.

Which Dealer Management Systems have MyPriceLink integrations?

To get the most up-to-date list of DMS systems that are integrated with MyPriceLink, click here and select the OEM.

Why is the Quote ID or Estimate ID on an estimate important?

The Quote ID or Estimate ID is a unique number that associates quoted MyPriceLink List Prices for a given estimate, so that dealers fulfilling collision parts orders can easily look up historical MyPriceLink List Prices related to a specific order. This is only needed for orders not sent through CollisionLink since CollisionLink orders are integrated with MyPriceLink.

Who do I call if I have a question?

Dealers:

  • DMS: Contact your DMS provider
  • CollisionLink or MyPriceLink tools:
    • Use the OEC Help Center built into every solution.
    • Reach out to OEC Support
  • Other OEM specific, non-technical questions: Contact your OEM rep

Shops and Fleets:

  • Collision Estimating System: Contact your CES provider
  • CollisionLink Shop:
    • Use the OEC Help Center built into every solution.
    • Reach out to OEC Support

Insurance Companies and Independent Adjusters

  • Collision Estimating System: Contact your CES provider

Are DMS systems charging for invoice integration?

Some DMSs are charging for MyPriceLink integration while others are not. Dealers can contact their DMS to make sure they have the integration available, request the feature or find out if there are any associated fees.

Why does List price differ?

There are a few reasons why the list price may differ:

  • If a dealer uses the Price Lookup tool in MyPriceLink and does not fill in all the information in the Vehicle and Payer section, the price will be different from what appears on the customer’s estimate, which would have all the data entered.
  • Settings may not be accurate in the DMS
  • MyPriceLink pricing is not used in all OEC products.

Why can body shops/CES see list price but I (dealer) can't?

This is a bit of a misconception. Dealers can see the MyPriceLink list price and so can body shops.

Estimating Systems are integrated with MyPriceLink. When the body shop saves/commits an estimate, a MyPriceLink quote is created.

Participating DMSs are also integrated with MyPriceLink to provide access to that same MyPriceLink quote. Dealers may also access the MyPriceLink quote within MyPriceLink Quote Search.

MyPriceLink quotes allow the dealer to see the parts and prices generated in the estimate. When a dealer needs to supersede a part number in a MyPriceLink quote or add parts to the order, the list price will be generated using the same attributes that are contained in the MyPriceLink quote. The result is that pricing would be the same as if the customer had entered those parts in their estimate.

Please reach out to your DMS if they are not yet integrated with MyPriceLink and request it.